08-04-2009, 09:21 PM
If it renewed without your permission, I suggest you contact the help desk immediately. They need to be made aware of the problem(and, despite the common belief, we are fairly certain they do check what is going on).
By the way, we recently came into contact with support regarding many issues. She is working on fixing the site, which is in desperately need of a general update. She hopefully will be doing this soon, so please be patient. My sneaking suspicion is they have been working on the servers, which might be why these issues have been popping up so much lately. Thank you everyone for being patient, hopefully this ongoing issue will finally be resolved soon, along with others.