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Louisiana (Offline)
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Default 01-23-2009, 09:23 AM

Quote:
Originally Posted by Miranda_ View Post
Please can you just calm down, Louisiana. I understand your frustration, but there is nothing that anyone here can do, so constantly posting about it is not going to help.

Having a go about TDP to consumer websites is also not going to help, cuz support has not checked in on forums for a while, and until she does, no-one can do anything. Either PM her on forums, or email her at support@thedollpalace.com (I think!; check the site) politely and once. When she comes on, I'm sure she'll do something to fix your problem. Please just try and be patient; there are a lot of site issues waiting for fixes, not just helpdesk and premium so we all have to be patient as far as that goes.
Apologies for blowing up over this issue and threatening to go to consumer websites It's just that when I'm already bummed out and then find out that others such as Lena who subscribed after me are getting their premi in a timely manner (2 weeks or less) and for me it's over 3 weeks now since I ordered it and the $22 was taken out of my checking account and I've never even heard anything back from the help desk or support (both of which I contacted once, politely in the past few days, BTW) it really gets my goat.

I mean, I already knew that as others have pointed out both are clogged, but when someone else who subscribed after me already has premi after only 2 weeks when this should be done on a first-come first serve basis which is only fair I wonder what's wrong with the system and want to make my feelings known. Because I feel like I'm the red-headed stepchild.

I'll try to calm down and be patient--I just hope I'm not still without my premi a month from now......




Sure God created Man before Woman--but don't you always make a rough draft--before the final masterpiece?
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