[Miranda_]

Exactly. The only person who has control over the site is support; try PMing her on forums once, politely.

I'm sorry that you are having problems with getting your premi, but there isn't anything we moderators can do about this cuz we don't have site control, just forums control. I've also heard that helpdesk and other site sections are backed up, so maybe wait a little longer and it'll come thru?